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Act as Technical Lead to workstation related tasks.Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed. Lead and guide the team of IT Support Engineers to:o support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurationso Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.o Provide guidance to users on internal systems, software and applications.o Deploy/install, maintain, upgrade IT equipment and standard applicationso Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.o Perform other tasks assigned by line manager.Monitor, analyze and improve the supporting service, SLA, Ticket Management Process. Yêu cầu ứng viên Bachelor or equivalent degree in computer science.Has 2+ years of experience in HelpDesk/Support, Passionate of learning, sense of urgency, and detailedTime management skillsAbility to work independentlyGood English communicationsHave the sense of critical thinkingPassion, Adaptive and Enthusiasm. Quyền lợi được hưởng 13 month salary per yearPerformance bonus (up to 2-month salary)Flexible option bonus for good performers & retention bonus for outstanding performersSocial – Health – Insurance paid fullyHealthcare: Annual health check-up, Premium Health Insurance (plus 1 slot for your dependent)Annual leaves: 14 ~ 18 daysClubs program: Football, Badminton, Swimming, Tennis, Rock, Yoga…Training courses: Technical skills – Soft skills – English skillsOpportunities to apply and update cutting edge technologies in projects from US, UK, Singapore, Australia…People are extremely important to us and that’s why we have a clear vision: to make NashTech a great place to work in its sector. We pride ourselves on:Professional and Flexible Working EnvironmentGreat TeamworkInternational AssignmentsWeCare - WeShare - WeDare - WeInnovate Engagement Program

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