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Technical SupportProject DeliveryService DeliveryComplianceProvide 1 and 2nd level Technical Support; System Administration on the following MS Windows Server Operating SystemsLinux CentOS Server Operating SystemsMacOS Operating SystemMS Office Suites; Applications Inter-networking Technologies PC / Laptop HardwareServer HardwareComplete periodical checks; routines as defined to ensure the “smooth operation” of the company infrastructure. For example Back-ups, AV updates, OS Service Pack; patches, etcImplementation of new systems, applications, and technologiesFollow IS procedures for IT Service Management best practices as defined and published by the IS management team.Produce; update documentation including diagrams, documents; Intranet contentEnsure documentation is created or updated to reflect any changes or additions to the infrastructureMaintenance; Support of Services and their components as agreed and published in Service Level AgreementsProvide “good” customer service to all customers (internal/ external)As part of the IT/IS team monitor all ITSM processes, feedback recommendations for improvement into the Continual Service Improvement.Support compliance at both the corporate and the client level.Adherence to “Company” Policies; Procedures. Yêu cầu ứng viên Relevant Microsoft, Linux, macOSITIL, ISO27001 will be plusGood spoken, written EnglishGood communications, interpersonal skillsMinimum of 2 years experience in a similar support environment (see responsibilities above)Exposure or awareness of ITIL, ISO27001 or other Service Management Best practices Exposure or knowledge of relevant Open source softwareExposure or knowledge of relevant MacOS Quyền lợi được hưởng Very competitive remuneration package (Negotiable salary + Sign-on bonus)Sustainable growth with no probation (for non-managerial positions)Flexible in-office and remote work arrangementsUnused annual leave days of a calendar year can be carried forward over a maximum period of up to 03 years.An exceptional team behind you with Positive Thinkers who love what they doOn-the-job training including English, soft skills, technical courses, and diverse certification programsLatest tech tools and fully equipped working facilitiesGenerous private healthcare for yourself and family membersExclusive Tech Talks and in-depth knowledge sharing sessionsFascinating employee engagement and entertainment activities

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